Frequently Asked Questions
Everything you need to know about shopping with SOFIE SCHNOOR.
How long does shipping take?
Standard delivery typically takes 2-5 business days within Europe and 5-10 business days for international orders, depending on your location.
What is your return policy?
We offer a 14-day return period from the day you receive your order. Items must be returned in their original condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and Maestro, as well as digital payment options like PayPal and MobilePay.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally follow standard European sizing, but specific fit notes are included in the product descriptions.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package.
Are your products sustainably made?
At SOFIE SCHNOOR, we are committed to ethical production. We work closely with our suppliers to ensure fair working conditions and are increasingly integrating organic and recycled materials into our collections.