Returns & Exchanges
At SOFIE SCHNOOR, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you have 14 days from the date of receipt to return them for a full refund or exchange.
Register Your Return
Log into our online return portal using your order number and email address to select the items you wish to send back and the reason for the return.
Prepare the Package
Place the items in their original packaging with all designer tags still attached, ensuring the products are in unworn and original condition.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized courier point or schedule a collection.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing